Privacy Policy

Your privacy is our priority. Last updated: May 24, 2024

Our Privacy Commitment

At Carbanga, we believe in radical transparency. We only collect the data necessary to make your car buying or swapping experience faster and more conversational. We never sell your personal data.

1. Information We Collect

We collect information you provide directly to us: name, phone number, email, and car preferences. When you use our conversational AI, we also collect transcript data to help provide accurate car recommendations and facilitate swaps.

2. How AI Handles Your Data

Our AI assistant processes your chat inputs to understand your needs. These conversations are stored to allow for a seamless handover to human sales agents and to improve the accuracy of our valuation algorithms.

3. Data Security

We implement industry-standard encryption to protect your data. Your personal identifiers and financial details are stored on secure servers and are never sold to third-party advertisers.

4. Third-Party Services

For certain services like payment processing or vehicle history reports, we may share necessary data with trusted partners. We ensure these partners adhere to strict privacy standards equivalent to our own.

5. Your Privacy Rights

You have the right to request a copy of your data, update incorrect information, or request the deletion of your account and associated chat history. Contact our privacy team to exercise these rights.

Questions about your data?

If you have any questions regarding this policy or how we handle your information, please reach out to our data protection officer.

Email Privacy Team